That is definitely a problem. CR 11.0 has been out of support for 5+ years(?). CR 11.5 has been out of support for close to 3 years.
As far as I am concerned, the suggestions given here are going for naught as presumably they are based on recent builds of CR (E.g.; CR 12.x or higher). I really doubt that Abhilash or Jamie remember if CR 11.0 had problems related to the issue at hand. But they do know that their suggestions work in current versions of CR.
Thus a suggestion; I suspect that you should be able to obtain an image from your IT where you can install CR 11.0 and update it to CR 11.5. Then use this as a proof of concept to the powers that be in your org that it is time to get with the times. BTW.; the most current version of CR is CR 2013, version 14.1.x(!). Again, something that your org should be aware of. So, even better than updating the image to CR 11.5, download the free 30 day eval of CR 2013 and try the suggestions in that version. The eval download is here:
SME Free Trials | SME Software | SAP
BTW.; CR 2013 is a side by side install, meaning that it will happily co-exist with your current CR 11.0 install.
- Ludek